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Group Calling Feature

Calling Group Options

Calling Group Supervisor Position

The calling group supervisor position is a Direct-Line Console (DLC) with Extension Status assigned through system programming. The calling group supervisor monitors and controls calling group activity by using the LEDs and programmed buttons on the console or DSS.

The supervisor console should include the following programmed buttons:

• For each calling group member, one button programmed with the member�s extension on the DLC (inside Auto Dial) or optional DSS.
• A Calls-in-Queue Alarm button (either on the console or on a DSS), programmed with the calling group�s extension, for monitoring calls in queue. A supervisor who manages more than one group needs a button for each group.

A DSS button used as a Calls-in-Queue Alarm button only indicates two alarm threshold levels, with either a flash or steady lighting. If DSS buttons are used to monitor calling group queue status, only two alarm thresholds should be set.

• Status buttons for controlling calling group member availability; an Available (ES2) button and an Unavailable (ES0) button. Extension Status features allow a calling group supervisor to change and monitor the status of calling group members (and to enable members to sign in and out of the calling group). See Extension Status for additional information.

The calling group supervisor and all calling group members should be located on the same local system.

Topics
	Description
	Incoming Calls Call Handling
	At a Glance
	Calling Group Options
	Queue Control Calling Group Supervisor Position Hunt Type Calling Group Priority & Support Calling Groups Delay Announcements Message - Waiting Receiver Calls-in-Queue Alarm Threshold Overflow Threshold Overflow Threshold Time Prompt-Based Overflow Overflow Receiver Calling Group Overflow Receiver QCC Queue Overflow Receiver Calling Group Type Automatic Configuration of the MERLIN Messaging System Using Alarm Thresholds to Monitor the Effectiveness of Delay Announcements
	Considerations & Constraints
	Priority Queueing Considerations
	System Programming
	Mode Differences
	Telephone Differences
	Direct Line Consoles Direct Station Selector Queued Call Consoles Other Multiline Telephones Single-Line Telephones
	Feature Interactions