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Overflow Threshold Time
There is also an Overflow Threshold Time setting. The overflow threshold time is the maximum time that any call can remain in the calling group queue before it is sent to the overflow receiver. If the overflow threshold time is set to 0 seconds (factory setting), then the Overflow by Time option is off. If the overflow threshold time is set to any other valid interval (1�900 seconds), then calls that remain in the calling group queue for a time equal to or greater than the overflow threshold time are sent to the overflow receiver.
If you want the Overflow Threshold Time setting to be the primary source for overflow, you should specify an Overflow Threshold setting of a large number of calls (for example, 99 calls). If you want to have overflow by number of calls in the queue, set the overflow threshold time to 0 seconds; this turns off overflow by time.
The Overflow Threshold Time option can be used in conjunction with the Overflow Threshold and Prompt-Based Overflow options described in the previous and next sections respectively. Overflow distribution based on the number of calls in the queue or the time spent in the queue takes precedence over calls that go to overflow because of the caller�s prompt.
