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Calling Group Overflow Receiver
Calls do not go to an overflow receiver that is a calling group until each of the following conditions is met:
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If the overflow receiver is a Calling Group with a non-local member, the Calling Group is always available. |
If all conditions are met, the calls are directed to the overflow receiver on a first-in/first-out basis until the number of queued calls in the covered calling group is less than the overflow threshold. The system searches for an available calling group member according to the hunt type assigned to the sending calling group. Calls that overflow to a secondary group cannot overflow again or hear a delay announcement. Once all the number- and time-based calls are handled, prompted overflow calls are handled.
When the overflow group type is set to Auto Logout and an overflow call is not answered within 30 seconds (5 rings), the overflow calling group member is logged out. The call is returned to the sender calling group�s queue and is placed at the front of the queue. The caller does not hear the sender�s delay announcement, even if the call was sent to the overflow calling group before the caller heard the delay announcement. Also, if time-based overflow is active for the sending group, the call is marked eligible for immediate time-based overflow.
