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Group Calling Feature

At a Glance

Users Affected

Telephone users, operators

Reports Affected

Dial Plan Information, Direct Group Calling Information, Extension Information, System Information (SysSet-up)

Modes

All

Telephones

Supervisor








Member

One of the following assigned as a DLC:

4424LD+

4424D+

MLX-20L

MLX-28D

All, except QCC

Programming Codes

Any multiline telephone

Calls-in-Queue Alarm

 

Calling group supervisor

Unavailable (ES Status 0)
 

Available (ES Status 2)
Calling group members

Log in/out





*22 + calling group ext. no.


 

*760

*762
 


*44

Feature Codes

Calling group supervisor

Enter Supervisory Operation
 
Exit Supervisory Operation
 
Unavailable (ES Status 0)
 
Available (ES Status 2)

Calling Group members

Log In
 
Log Out

4400-Series and MLX Display Labels


Unavailable (ES Status 0)

Available (ES Status 2)

 



32 + Hold

 

32 + Drop

 

760 + DSS button

 

762 + DSS button



44
 
*44

 


ES Status,ES Off [ES,ESOff]

ES Status,ES2 [ES,ES2]

Maximums

Calling groups

Extensions for each group

Calling groups for each extension

Calling groups for each line/trunk
Delay announcement devices for each system

Primary devices per group

Secondary devices per group

Message-waiting receivers for each calling group

Calls-in-Queue Alarm threshold levels

External Alerts for each group

Overflow Receivers for each group

Calls in calling group queue



32

20 local, 1 non-local

1

1

200 can be shared among groups

10

1

1 (can be shared among groups)

3 per group

1 (cannot be shared among groups)

1 (can be shared among groups)

0-99


For additional information about calling group activities, see Extension Status.


Topics
  Description
 
  Incoming Calls
Call Handling
At a Glance
Calling Group Options
 
  Queue Control
Calling Group Supervisor Position
Hunt Type
Calling Group Priority & Support Calling Groups
Delay Announcements
Message - Waiting Receiver
Calls-in-Queue Alarm Threshold
Overflow Threshold
Overflow Threshold Time
Prompt-Based Overflow
Overflow Receiver
Calling Group Overflow Receiver
QCC Queue Overflow Receiver
Calling Group Type
Automatic Configuration of the MERLIN Messaging System
Using Alarm Thresholds to Monitor the Effectiveness of Delay Announcements
Considerations & Constraints
 
  Priority Queueing Considerations
  System Programming
  Mode Differences
Telephone Differences
 
  Direct Line Consoles
Direct Station Selector
Queued Call Consoles
Other Multiline Telephones
Single-Line Telephones
Feature Interactions