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Group Calling Feature

Calling Group Options

Overflow Receiver

When the number of calls waiting in the calling group queue reaches the overflow threshold, calls can be sent to an overflow receiver, which can be another calling group or the QCC queue. Only one calling group or the QCC queue can be programmed to provide overflow coverage for the same calling group, and each calling group or the QCC queue can provide overflow coverage for more than one calling group. If no overflow receiver is programmed, the call continues to ring in the queue until it is answered or the caller hangs up

Topics
	Description
	Incoming Calls Call Handling
	At a Glance
	Calling Group Options
	Queue Control Calling Group Supervisor Position Hunt Type Calling Group Priority & Support Calling Groups Delay Announcements Message - Waiting Receiver Calls-in-Queue Alarm Threshold Overflow Threshold Overflow Threshold Time Prompt-Based Overflow Overflow Receiver Calling Group Overflow Receiver QCC Queue Overflow Receiver Calling Group Type Automatic Configuration of the MERLIN Messaging System Using Alarm Thresholds to Monitor the Effectiveness of Delay Announcements
	Considerations & Constraints
	Priority Queueing Considerations
	System Programming
	Mode Differences
	Telephone Differences
	Direct Line Consoles Direct Station Selector Queued Call Consoles Other Multiline Telephones Single-Line Telephones
	Feature Interactions