more topics

Group Calling Feature

Feature Interactions

Auto Dial

Display

Pickup

Automatic Configuration of the Merlin Messaging System

Do Not Disturb

Pools

Barge-In

Extension Status

Primary Rate Interface and T1

Call Waiting

Fax Extension

Queued Call Console

Callback

Forward and Follow Me

Recall/Timed Flash

Caller ID

Hold

Remote Access

Camp-On

HotLine

Ringing Options

Centralized Voice Messaging

Inspect

Service Observing

Centrex operation

Labeling

Signal/Notify

Conference

Messaging

SMDR

Coverage

Multi-Function Module

System Access/ Intercom Buttons

CTI Link

Music-On-Hold

System Renumbering

Digital Data Calls

Night Service

Transfer

Direct Line Console

Park

UDP Features

Direct Station Selector

Personal Lines




Topics
  Description
 
  Incoming Calls
Call Handling
At a Glance
Calling Group Options
 
  Queue Control
Calling Group Supervisor Position
Hunt Type
Calling Group Priority & Support Calling Groups
Delay Announcements
Message - Waiting Receiver
Calls-in-Queue Alarm Threshold
Overflow Threshold
Overflow Threshold Time
Prompt-Based Overflow
Overflow Receiver
Calling Group Overflow Receiver
QCC Queue Overflow Receiver
Calling Group Type
Automatic Configuration of the MERLIN Messaging System
Using Alarm Thresholds to Monitor the Effectiveness of Delay Announcements
Considerations & Constraints
 
  Priority Queueing Considerations
  System Programming
  Mode Differences
Telephone Differences
 
  Direct Line Consoles
Direct Station Selector
Queued Call Consoles
Other Multiline Telephones
Single-Line Telephones
Feature Interactions