| more topics
|
An extension can be a member of only one Calling Group. Calling Groups with no members are allowed.
A Calling Group cannot contain both local and non-local members. If a Calling Group has a non-local member, that member must be the only member in the Calling Group.
Extension Status must be set to Calling Group--the factory setting--and not to hotel configuration.
The Integrated or Generic VMI group type should not be assigned to a Calling Group used for fax machines.
ETR and MLS telephone extensions cannot be assigned as Calling Group supervisors.
To allow all Calling Group members' extensions to ring when an outside call is not answered within three rings, the lines/trunks programmed to ring into the queue can also be assigned to buttons on Calling Group members' telephones and programmed for Delayed Ring. This does not work for inside calls, Remote Access calls, and Direct Inward Dial (DID) calls, or when a delay announcement device is assigned to the group.
Lines that are programmed to ring into a Calling Group also ring at any telephones that have the line assigned to a button. If a call is answered at any one of these telephones, the call is removed from the Calling Group queue. A line/trunk can be assigned both to a Calling Group and as a Personal Line.
A line/trunk cannot be programmed to ring into more than one Calling Group.
A line/trunk cannot be programmed to ring into both a Calling Group and a QCC queue.
A line/trunk can be programmed to ring into a Calling Group with a non-local member. The call is sent over the private network to an extension, Calling Group, or QCC queue located on a directly connected system.
If no lines are assigned to the Calling Group, only inside calls or outside calls transferred to the group are eligible for Calling Group distribution.
The Calling Group supervisor can log delay announcement devices in or out.
Any of the multiline and single-line telephones compatible with the system can be used as Calling Group member positions.
The Most Idle hunting method ignores non-Calling Group calls. For example, if an agent transfers a call that was answered on any Personal Line, the Calling Group member's most-idle status is unaffected.
In a Hybrid/PBX mode system where the Most Idle hunt type is used, a Calling Group member may receive a Calling Group call at an SA button, then put that call on hold at the SA button. If the agent then picks up the call at a Personal Line button at his or her telephone, the system no longer considers the call a Calling Group call and moves the agent to the end of the most-idle queue.
The Calling Group with the non-local extension is always available.
Labels can be assigned to Calling Groups to identify the name of the group, such as SALES , SERVICE , or CLAIMS , on display telephones.
The published number for a Calling Group can be a DID number.
If the Overflow Threshold Time setting for a Calling Group is changed, the time countdown is reset for any calls waiting in the queue for that Calling Group.
A tip/ring port that is programmed as a generic VMI port can transfer an outside call to an outside number (trunk-to-trunk transfer).
 |
SECURITY ALERT: |
|
|
Calling restrictions (for example, Disallowed Lists, Toll Restriction, FRLs) should be programmed, as appropriate, to minimize toll fraud abuse, especially if a single-line telephone is connected to an integrated VMI port. See Calling Restrictions and Appendix A - Customer Support Information for additional information about programming calling restrictions. |
Ports assigned as Generic VMI or Integrated VMI are assigned a number of security restrictions. Generic VMI and Integrated VMI ports are outward restricted. The factory-set FRL is 0. A default disallowed list is assigned to the VMI ports; it includes the following entries: 0, 10, 11, 1809, 1700, 1900, 976, 1ppp976, *, (p=any digit).
Changes to Group Calling coverage delays affect the Integrated Administration feature of Integrated Solution III (IS III).
The three threshold levels, when set, are signaled only at programmed Calls-in-Queue alarm buttons. An external alert lights or sounds only when the number of calls in the queue is greater than or equal to Threshold 3.
