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Group Calling Feature

Calling Group Options

Overflow Threshold

The Overflow Threshold is the maximum number of calls waiting in the Calling Group queue before calls are sent to the overflow receiver. The factory setting is one call.

The Overflow Threshold option should be set to a number larger than the Calls-in-Queue Alarm Threshold, so that the Calls-in-Queue Alarm alerts before calls are sent to the overflow receiver. The Overflow Threshold should be greater than the highest Calls-in-Queue Alarm Threshold (Threshold 3).

The Overflow Threshold option can be used in conjunction with the Overflow Threshold Time and Prompt-Based Overflow options described in the next two sections. Overflow distribution based on the number of calls in the queue or the time spent in the queue takes precedence over calls that go to overflow because of the caller's prompt.

Topics
	Description
	Incoming Calls Call Handling
	At a Glance
	Calling Group Options
	Queue Control Calling Group Supervisor Position Hunt Type Calling Group Priority & Support Calling Groups Delay Announcements Message - Waiting Receiver Calls-in-Queue Alarm Threshold Overflow Threshold Overflow Threshold Time Prompt-Based Overflow Overflow Receiver Calling Group Overflow Receiver QCC Queue Overflow Receiver Calling Group Type Automatic Configuration of the MERLIN Messaging System Using Alarm Thresholds to Monitor the Effectiveness of Delay Announcements
	Considerations & Constraints
	Priority Queueing Considerations
	System Programming
	Mode Differences
	Telephone Differences
	Direct Line Consoles Direct Station Selector Queued Call Consoles Other Multiline Telephones Single-Line Telephones
	Feature Interactions