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Call Handling
A calling group can be assigned as a Support calling group for another calling group, called the Home calling group. When no Home calling group members are available, members of the Support calling group can answer the Home calling group�s calls.
Calling groups can be assigned priority levels. This determines whether the Support Calling Group answers its own calls or the Home Calling Group's calls first. See Calling Group Priority and Support Calling Groups.
Calling group members log in when they are ready to take calls (called available status) and log out while they finish call-related activities or when they leave their positions (called unavailable status). Calls are sent to a calling group member only if the member is logged in and is not busy on another call. When the group type is set to Auto Logout (the factory setting) and a call sent to a calling group member is not answered within 30 seconds (5 rings), the call is sent to another member or to the front of the queue if another calling group member is not available. The system automatically logs out the extension where the call went unanswered and makes it unavailable for subsequent calls until the calling group member logs in.
A Calling Group member is considered available if all of the following conditions are met:
