Daylight Saving Time Change Information
Doc ID | SOLN139197 | |
Version: | 17.0 | |
Status: | Published | |
Published date: | 13 Apr 2022 | |
Created Date: | 30 Aug 2009 |
Author: |
|
Details
This article is regarding the DST changes implemented in 2015, but also provides some general DST information.
Daylight saving time is often incorrectly referred to as “daylight savings time”. In some countries, it is also called “summer time”. When DST is not observed, it is called standard time, normal time or winter time.
This list displays a brief (but not complete) overview of countries and territories that plan to observe DST. Note that the list might not be final - countries, territories and states sometimes make adjustments that are announced just days or weeks ahead of the change.
Detailed information is available for the first half of 2015 and the second half of 2015.
Problem Clarification
The Avaya support teams hope that all of our customers have a smooth transition to Daylight Saving Time.
If you have applied 2007 DST remediation to your Avaya product(s) in the North America locations and rebooted your system where recommended, please disregard the remediation instructions for the upcoming time change.
Note: Many locations in Australia do not observe Daylight Saving Time. See attachment for Australia specific information.
Below are the Daylight Saving Time changeover options that you may choose:
Option 1: The Avaya Support self-service web ticketing option is available on the Avaya Support website. For the products that require a patch, view downloads that are applicable to your solutions and follow the installation procedures provided on this page.
Option 2: Remote and/or training assistance are available. If you require assistance from Avaya, you may use the Avaya Support website self-service web ticketing option or call: U.S. & Canada dial +1-800-242-2121; outside of U.S. & Canada, call your in-country support number. Please note: DST assistance may be billable if your product has a DST self-service resolution or if you don't have an Avaya support contract.
Updates for S8xx0 Series Media Servers Running Communication Manager Software
Several localities worldwide have already extended their Daylight Saving Time rules or will do so in the future. Avaya Communication Manager can automatically adjust for Daylight Saving Time, based on the built-in rules for Daylight Saving Time for each locality. If there is a change in these rules for a particular locality, Avaya Communication Manager may require software updates.
Changes in Avaya Communication Manager to handle new Daylight Saving Time rules are dependent on Red Hat, the Enterprise Linux vendor for Avaya Communication Manager. After Red Hat has delivered a new version of the pertinent Daylight Saving Time rules file, that file will be incorporated into Avaya Communication Manager in the next feasible major (e.g., CM 5.0), minor (e.g., CM 5.1), or update release (e.g., CM 4.0.1). In some cases, Communication Manager updates may not be available soon enough to accommodate support of changing Daylight Saving Time rules. In those cases, manual procedures must be followed.
Avaya strongly recommends that customers with S8xx0 Series Media Servers running Communication Manager 2.x, 3.x and 4.0 releases upgrade to a newer release. Alternately, patches are available for selected releases of Communication Manager. Note that some releases of Communication Manager, such as 1.x, 2.0 and 2.2.1, must first be upgraded to a more current release before being patched.
After applying the appropriate Daylight Saving Time patch, it is necessary to reboot the S8xx0 Media Servers. Customers who previously installed the patch without rebooting should do so.
Consult Methods for Updating Daylight Saving Time Rules and the appropriate Communication Manager entries in the product matrix below for instructions on how to proceed.
Cause
Retain integrity of system time with real time.
Solution
The table below lists several of Avaya's products for which Daylight Saving Time support has been defined. This list is not exhaustive, but it does represent all of the products that have been analyzed and are deemed as potentially impacted by the new DST schedule.
For products not listed, please consult product documentation for instructions on how to manually change the system time.
If your business application has a critical need for accurate time stamping on messages, call detail records or if it relies on the system’s time-of-day clock to schedule software events, you are advised to review the material on this and other related pages to help you decide what actions are appropriate for your situation.
If modified DST software (patch or upgrade) is not installed, your system’s clock may be changed manually. The modified DST software may be installed at any time, just be aware that your system clock will need to be changed manually on four dates throughout the year until the modified DST software is installed.
Product |
Product Change Notice (PCN) |
Product Support Notice (PSN) |
Manual Clock Change Instructions |
Customer Installable? |
Note: |
46xx (H.323), 24xx, 96xx (H.323) Telephones |
- |
- |
N/A |
- |
No change required - Communication Manager provides time stamp. |
46xx (SIP) Telephones |
- |
< In PSN |
Yes |
||
6400, 7400, 8400 Series Telephone Sets |
- |
- |
- |
||
Access Point Devices |
- |
- |
SOLN139197 |
- |
|
All PC based applications |
- |
- |
- |
||
Application Assurance Networking (CNA/APC) |
- |
- |
Yes |
||
Application Enablement Services 3.0 |
Bundled: 700419781 SW-only: 700419773 |
- |
None |
No |
Avaya Global Services Delivery technician (remote) and CD needed if upgrading software from 3.0 to 3.1.2. |
Application Enablement Services 3.1.x |
- |
- |
SOLN124565 |
Yes |
DST patch available here.
|
ASG Defender |
- |
See Note > |
No |
Requires Ion Networks remote support, not Avaya. Manual procedure is to login to unit and use "sdt" command to change clock manually. |
|
ASG Guard |
- |
See Note > |
No |
Requires Ion Networks remote support, not Avaya. Manual procedure is to login to unit and use "sdt" command to change clock manually. |
|
Cajun |
- |
- |
See Note > |
Yes |
Change time zone offset manually using "set timezone" command. |
Cajun 550 and 880 Switch |
- |
- |
SOLN139571 |
- |
|
Cajun A500 Switch |
- |
- |
- |
||
Cajun P300 Switch |
- |
- |
ADMN103889 |
- |
|
Call Center |
- |
- |
N/A |
- |
No action required - software embedded in Communication Manager. |
Call Management System (CMS) R14 |
- |
- |
- |
- |
New DST rules built into software. |
Call Management System (CMS) R13/R13.1 |
1567PS5 700416837 or 1568PS5 700426240 For both PCNs: 700416803 700426232 700289903 700416829 |
ADMN101015 |
Yes |
Suitable tools required to transfer downloaded ISO image onto CD. CD may be ordered from Avaya otherwise. |
|
Call Management System (CMS) R12 |
1448BS10 700289895 700289903 700288996 |
ADMN101015 |
Yes |
Suitable tools required to transfer downloaded ISO image onto CD. CD may be ordered from Avaya otherwise. |
|
Call Management System (CMS) R11 |
1358BS11 700212749 108922477 700280688 |
Yes |
Suitable tools required to transfer downloaded ISO image onto CD. CD may be ordered from Avaya otherwise. |
||
Call Management System (CMS) R9 |
1325BS11 108922469 108922477 700248743 |
Yes |
Suitable tools required to transfer downloaded ISO image onto CD. CD may be ordered from Avaya otherwise. |
||
Call Management System Supervisor |
- |
- |
N/A |
- |
No change required - handled in CMS. |
CAS for Unix, CAS for Windows |
- |
- |
- |
||
CDRU |
- |
- |
- |
||
CentreVu Agent, Supervisor, BCMSVu |
- |
- |
- |
||
CMAPI 2.1 |
- |
- |
See Note > |
Yes |
Login as "root" and use "date" command to change clock manually. |
Communication Manager, Release 1.x |
- |
- |
ADMN105570 |
Yes |
Refer to this article for information on Methods for Updating Daylilght Saving Time Rules SOLN139859. No DST patches are available. Upgrade to the latest Communication Manager release. If an upgrade cannot be performed, a manual procedure must be used, please see ADMN105570. |
Communication Manager, Release 2.0.1, 2.1, 2.1.1, 2.2, 2.2.2, 3.x, 4.0 |
- |
- |
Yes |
Refer to this article for information on Methods for Updating Daylilght Saving Time Rules SOLN139859. To use a patch for S8300, S8400 and S8500 servers, follow the instructions in SOLN139858. To use a patch for S87x0 Series servers, follow the instructions found in SOLN139860. If an upgrade cannot be performed, or a DST patch cannot be applied, a manual procedure must be used, please see ADMN105570. |
|
Communication Manager, Release 2.0, 2.2.1 |
- |
- |
No |
No DST patches are available. Upgrade to the latest Communication Manager release. Refer to this articlefor information on Methods for Updating Daylilght Saving Time Rules SOLN139859. For US / Canada, if you cannot upgrade to the latest Communication Manager release, you may first upgrade to Communication Manager 2.2.2, then follow the patch instructions for that release for the appropriate server. If an upgrade cannot be performed, a manual procedure must be used, please see ADMN105570. |
|
Communication Manager, Release 3.1.2, 3.1.4, 3.1.5, 4.0.1 |
- |
- |
Yes |
Refer to this articlefor information on Methods for Updating Daylilght Saving Time Rules SOLN139859. To use a patch for S8300, S8400 and S8500 servers, follow the instructions in SOLN139858. To use a patch for S87x0 Series servers, follow the instructions in SOLN139860. If an upgrade cannot be performed, a manual procedure must be used, please see ADMN105570. |
|
Computer Telephony |
- |
See Note > |
Yes |
Go to Microsoft update located at http://support.microsoft.com/gp/cp_dst. Manual procedure is to use "Control Panel > Date and Time" on PC to update clock manually. |
|
Contact (Call) Center Express |
1507BS1 700366289 |
- |
See Note > |
Yes |
Go to Microsoft update located at http://support.microsoft.com/gp/cp_dst. Manual procedure is to use "Control Panel > Date and Time" on PC to update clock manually. |
Converged Network Analyzer |
- |
- |
- |
See Application Assurance Networking. |
|
Conversant Version 4 |
- |
- |
SOLN139549 |
- |
|
Conversant Version 5 and above |
- |
- |
- |
||
Conversant V8 & R9 |
- |
< In PSN |
Yes |
Download and install DST patch. Visit the IVR Download site to get the DST patches. |
|
Conversant - V7 and older |
- |
< In PSN |
Yes |
Visit the IR Download site to get the DST patches. |
|
DEFINITY Audix |
- |
Yes |
Manual clock change only, no DST patch. |
||
Definity BCS |
- |
- |
SOLN139551 |
- |
|
Definity G1, G3 |
- |
- |
ADMN105630 |
- |
|
Definity G2 |
- |
- |
SOLN126818 |
- |
|
Definity ECS |
- |
- |
- |
||
Definity Network Management |
- |
- |
ADMN103889 |
- |
|
Definity One Media Server (S8100) |
- |
- |
SOLN121680 |
Yes |
Manual clock change only, no DST patch. |
Definity Prologix |
- |
- |
- |
||
Definity Server SI/CSI |
- |
- |
See Note > |
Yes |
Use the "change daylight-savings rules" command on the Media Server. |
Dialog Designer |
- |
- |
- |
Yes |
Solaris patch available from SUN Web site. |
DSA |
- |
- |
- |
||
EDG |
- |
- |
- |
||
Enhanced Service Center (ESC) |
- |
- |
Yes |
The ESC resides on a Conversant 6 or 7. DST must be turned off and the time changed manually twice a year if located in an area that observes DST. |
|
Expanded Meet-Me Conferencing (EMMC) |
- |
- |
Yes |
Not time-dependent. |
|
Extreme Products |
- |
- |
- |
Yes |
Click here to find out how Daylight Saving Time changes affect your Extreme products (Requires login). |
GuestWorks |
- |
- |
- |
||
Integrated Management, All Applications (ASA, VAM, VMM, FPM, MSA, NMC) |
- |
See Note > |
Yes |
3.1 Windows applications will accept the DST patches, available here: IM patches. Earlier versions will require a manual clock change or an upgrade to 3.1. 3.2 Linux applications will accept the DST patch. Earlier versions will require a manual clock change or an upgrade to 3.2. Alternatively, the system clock may be updated manually by using "Control Panel > Date and Time" on Windows or "Adjust Date and Time" on Linux. |
|
Interaction Center |
- |
None |
Yes |
No manual clock change procedure available, must apply DST patch. |
|
Interactive Response |
- |
- |
None |
Yes |
Visit the IR Download site to get the DST patches and Service Packs. |
Intuity Audix 770 |
- |
N/A |
- |
System time taken from Communication Manager. Timestamps on TUI message playback may be out of synchronization with the system clock. If so, a Remote Field Update is available and must be applied by Avaya Global Services Delivery. |
|
Intuity Audix LX 1.1 |
No |
PCN 1400B requires software CD and is only needed if system is below 1.1-5.3. Tier III must perform upgrade. DST patches may be applied to any system that is 1.1-5.3 or higher by Avaya Global Services Delivery. See information at the top of this page for special remedial actions that may be required for this product. |
|||
Intuity Audix LX 2.0 |
- |
- |
N/A |
- |
New DST rules built into software. |
Intuity Audix R4.4 & Hicap |
- |
ADMN100596 |
Yes |
Manually change the system clock and set "DST" to "no." No DST patch. |
|
Audix All Releases |
- |
- |
|
- |
Instructions for using the System Clock Form ADMN100469. How to check system time for accuracy ADMN105539. |
Intuity Audix Fax Messaging |
- |
- |
ADMN105538 |
- |
|
Intuity AUDIX MultiMedia |
- |
- |
- |
||
Intuity Audix VS |
- |
- |
- |
Daylight Saving Time settings for Intuity Products Click Here. | |
Intuity Audix 5.0 & 5.1 |
R5.1 ADMN100596 |
Yes |
DST patch may be applied to 5.1.53 (Tier III only), otherwise, upgrade to 5.1.56 from CD which contains DST patch and is customer installable. |
||
Intuity Interchange |
- |
Yes |
Manual clock change only, no DST patch. |
||
Intuity Lodging |
- |
- |
- |
||
Intuity for Merlin Legend |
- |
- |
- |
||
Intuity Message Manager |
- |
- |
- |
||
IP Agent |
- |
- |
See Note > |
Yes |
Refer to Microsfot site for OS patch http://support.microsoft.com/gp/cp_dst Manual procedure is to use "Control Panel > Date and Time" command on PC to update clock manually. |
IP Office |
- |
< In PSN |
Yes |
||
IP Softphone |
- |
- |
- |
- |
Time stamp provided by Windows OS. |
IP600 Media Server (S8100) |
- |
- |
SOLN139735 |
Yes |
Manual clock change only, no DST patch. |
Juniper Products |
- |
- |
- |
Yes |
Visit the Juniper Web site at http://kb.juniper.net/index?page=home |
MapD |
- |
- |
SOLN103120 |
Yes |
Manual clock change only, no DST patch. Not critical, only affects timestamps on error logs. |
MasterDirectory |
- |
- |
- |
||
Meeting Exchange CS 7000 Suite 9.3, 9.4 and 9.5 |
- |
- |
No |
||
Meeting Exchange Enterprise & Service Provider Editions Suite 4.0 and Suite 4.1 for CS7x0 and S6200 and S6800 |
1592BS3 |
- |
- |
No |
Submit request for implementation pricing via ORS (BPs) or Siebel Resource Request. Use MC 189086 |
Meeting Exchange Multilink System 70 |
- |
< In PSN |
Yes |
Manual clock change only, no DST patch. Product is no longer supported. |
|
Merlin 206, 410 |
- |
|
ADMN100468 |
- |
|
Merlin 1030/3070 |
- |
- |
SOLN127976 |
- |
|
Merlin II |
- |
- |
- |
|
|
Merlin Legend |
- |
- |
SOLN127620 |
Yes |
Manual clock change only, no DST patch. |
Merlin Legend Standalone Auto Attendant |
- |
- |
ADMN100474 |
- |
|
Merlin Magix |
- |
Yes |
Manual re-programming, no DST patch. |
||
Merln Magix & Legend Reporter |
- |
- |
ADMN100518 |
- |
|
Merlin Mail |
- |
- |
ADMN100516 |
Yes |
Manual clock change only, no DST patch. |
Merlin Messaging |
- |
- |
SOLN125508 |
Yes |
This has not changed. Merlin Messaging time must be set by the Administrator manually twice a year if located in an area that observes DST. |
Merlin Web Communications Server |
- |
- |
- |
||
Message Networking 1.1 |
- |
SOLN139871 |
Yes |
Manual clock change only, no DST patch. |
|
Message Networking 2.0 |
1570P 700327935 |
Yes |
PCN 1570P requires CD (PCAR) and is customer installable. |
||
Message Networking 3.1 |
- |
- |
N/A |
- |
New DST rules built into software. |
Messaging 2000 / Octel 100 |
- |
- |
See Note > |
Yes |
These products are on an OS2 operating system which has no DST setting. Time changes are done manually as they always have been. |
Modular Messaging 1.1 |
- |
SOLN103591 |
Yes |
Manual clock change required on MSS. Microsoft patch required for MAS. |
|
Modular Messaging 2.0 |
- |
1100U 700361272 |
No |
See information at the top of this page for special remedial actions that may be required for this product. MSS update CD is required and is not customer orderable or installable. Technician dispatch also required. |
|
Modular Messaging 3.0 |
- |
Yes |
See information at the top of this page for special remedial actions that may be required for this product. Microsoft software update required for MAS. Web Client software also required. |
||
Modular Messaging 3.1 |
- |
- |
Yes |
Service Pack 3 (MM3.1 SP3) contains DST updates for Australia. Microsoft software update required for MAS. |
|
Monitor 1 |
- |
- |
ADMN103889 |
- |
|
MultiPoint Conferencing Unit |
- |
- |
SOLN103638 |
- |
|
NICE |
- |
- |
Yes |
Consult system documentation for steps to change clock manually. |
|
Nuance Speech Attendant |
- |
- |
N/A |
- |
No action required. |
Nuance/ Speechworks: NuanceASR/Verifier(8.5/8.0) Nuance mrcp-server (1.x) Vocalizer (3.x/4.x) OSR (2.x/3.x) SWMS (3.0.x/3.1.x/4.0) Speechify 3.0 RealSpeak 4.5/4.0.x/3.51 Nuance Speech Server5.0 OSDM (2.x) Avaya Conversant (Nuance Proxy Client - NPC) |
- |
- |
N/A |
Yes |
Customers are expected to proceed with whatever patch/upgrade is required by their OperatingSystem to be compliant with the new Daylight Savings Time change. The time is obtained from the OS.As long as the OS provides the correct time, there is no action required. |
Octel 50 |
- |
- |
ADMN100613 |
- |
|
Octel 100 and Messaging 2000 |
- |
- |
ADMN100615 |
- |
|
Octel 200/300 |
- |
- |
ADMN111289 |
- |
DST Table, .l dst or .m dst |
Octel 250 |
- |
- |
ADMN100614 |
- |
Manual clock change, Main Menu, select Menu 3 |
Octel Aria |
- |
- |
See Note > |
Yes |
Manual clock change only, no DST patch. From the Main Menu, select Menu 3. Input the correct time and date. |
Octel Serenade |
- |
- |
See Note > |
Yes |
Manual process only, no DST patch. Go to the update menu, "L DST", type "m dst" and enter the proper dates. Exit, update and save. |
Operational Analyst |
- |
None |
Yes/No |
Not customer installable if upgrade from 7.0.3 is needed. No manual clock change procedure, must apply DST patch. |
|
Partner ACS R6 and R7 |
- |
SOLN111442 |
No |
New product has DST updated software. Deactivate DST feature before manually changing system clock. |
|
Partner ACS R5 (and older), Partner Endeavor, Partner II, Partner Plus, Partner Basic |
- |
- |
ADMN103466 |
Yes |
Manual clock change only, no DST patch. |
Partner Mail |
- |
- |
ADMN100520 |
Yes |
Manual clock change only, no DST patch. |
Partner Mail VS |
- |
- |
ADMN102593 |
- |
|
Partner Messaging |
- |
- |
None |
- |
There is no time setting in the Partner messaging. It always gets its time from the Partner system. |
Partner VS and ACS |
- |
- |
ADMN100525 |
Yes |
Manual clock change only, no DST patch. |
PC based System Management Applications |
- |
- |
ADMN103889 |
- |
|
Predictive Dialing System (PDS) |
- |
- |
No |
The DST patch has been verified with PDS 12.0 SP5. Avaya Global Services can determine whether the patch may be applied on PDS 12.0 SP4 (case by case). |
|
Proactive Contact |
- |
- |
No |
Contact Avaya Global Services for assistance. |
|
Quick Edition |
- |
- |
See Note > |
Yes |
Update time manually via provisioning interface, no DST patch. |
S8100 Media Server |
- |
- |
ADMN101174 |
Yes |
Manual clock change only, no DST patch. |
S8700 |
- |
- |
ADMN100475 |
- |
|
Secure Services Gateway |
- |
- |
See Note > |
No |
Upgrade to Release 3.1.21 or 3.1.22 - must open trouble ticket with Avaya Global Services - technician required. Alternatively, the clock may be changed manually by logging into system and use the "date" command: "date mmddhhmmyy", that is month, day, hour (01-24), minute, year (07). |
SIP Enablement Services |
- |
1187U 700427180 |
< In PSN |
Yes/No |
Customers running 3.1.1 and later may need to edit the Maintenance -> Server -> Server Date/Time screen for the DST change to take effect. If an upgrade to 3.1.2 is needed, qualified technician and CD required. |
SMDR for Merlin Plus |
- |
- |
SOLN125501 |
- |
|
Speech Attendant |
- |
- |
N/A |
- |
No action required. |
System 25 |
- |
- |
ADMN100472 |
- |
|
System 75 |
- |
- |
ADMN100470 |
- |
|
System 85 |
- |
- |
ADMN102267 |
- |
|
TN801 MAPD Time Change |
- |
- |
SOLN103120 |
- |
|
Trouble Tracker |
- |
- |
- |
- | |
Unified Communication Center |
- |
None |
Yes |
Microsoft updates required - details in PSN. No manual clock change procedure available, must apply DST updates. |
|
Verint |
- |
- |
Yes |
||
Voice Director |
- |
- |
ADMN105538 |
- |
|
Voice Portal |
1583BS1 Software only: 700383128 Bundled: 700383136 |
- |
Yes |
Update to 3.0.1.2, which has DST fixes. CD required. |
|
WINspm |
- |
- |
- |
||
Witness |
- |
ADMN101524 |
Yes |
No manual clock change procedure available, must follow instructions in PSN. For DST instructions specific to: Witness Contact Store, ADMN101524. Quality Monitoring and Quality, SOLN139879. Workforce Management, SOLN139880. |